Privacy Policy
Last updated: 4 September 2025
Hoorah Online Pty Ltd (“Hoorah Online”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hoorahonline.com.au), use our services, or interact with us.
By using our Site and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
Name, business name, address, email, phone number.
Billing and payment details (e.g. credit card, bank account, invoicing details).
Account login credentials (if applicable).
Information you provide through forms, support requests, or consultations.
b) Device & Usage Information
IP address, browser type, operating system, time zone, referring URLs.
Website activity such as pages viewed, time spent, and actions taken.
Cookies and tracking technologies for analytics and performance.
c) Marketing & Communications Data
Preferences regarding email, SMS, or digital marketing.
Responses to surveys, offers, and promotions.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our services.
Process payments, manage subscriptions, and deliver invoices.
Communicate with you regarding your account, projects, or enquiries.
Deliver digital marketing campaigns (Google Ads, Meta Ads, Email/SMS, SEO).
Personalise your experience on our website.
Detect and prevent fraud or misuse of our services.
Comply with legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal data. We may share it with:
Service providers such as hosting, payment processors, analytics, and advertising platforms.
Third-party integrations including Google, Meta, Klaviyo, Stripe, Shopify, Duda, and other software used in delivering services.
Regulators, law enforcement, or legal advisers where required by law.
Business transfers if Hoorah Online is merged, acquired, or restructured.
4. Cookies & Tracking
We use cookies and similar technologies to:
Enable website functionality.
Track analytics and performance.
Support remarketing and targeted advertising.
You can disable cookies in your browser, but some parts of the Site may not function properly.
5. Marketing & Advertising
With your consent (where required by law), we may use your information to send:
Newsletters, promotions, and service updates.
Retargeted or personalised ads across Google, Meta, and partner platforms.
You can opt out at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS, or adjusting your ad settings on Google/Facebook.
6. Data Retention
We retain personal information for as long as necessary to:
Provide services and comply with legal obligations.
Resolve disputes and enforce agreements.
Support audit, reporting, and business operations.
You may request deletion of your data at any time (see Section 9).
7. International Data Transfers
As a digital business, your information may be processed and stored outside Australia, including the United States, EU, and Asia-Pacific regions. We ensure that transfers comply with applicable data protection laws.
8. Security
We implement appropriate technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have rights under the Privacy Act 1988 (Cth), GDPR, or CCPA, including:
Access and obtain a copy of your personal data.
Request correction or deletion.
Restrict or object to processing.
Data portability (where applicable).
Withdraw consent at any time.
To exercise these rights, contact us at privacy@hoorahonline.com.au.
10. Minors
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
12. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, contact us at:
Hoorah Online Pty Ltd
Email: privacy@hoorahonline.com.au
