• Cancel any time before day 8 of your 7-day trial via your dashboard to incur no charges.
• After day 7, your subscription fee is charged automatically and is non-refundable.

All subscription fees are non-refundable once billed on your renewal date.

Cancellation must be submitted at least 3 business days before your next billing date to prevent the upcoming charge.

Services continue until the end of the paid period; no pro-rata refunds.

Fees are payable in full upon order.

You have a 24-hour window from purchase to cancel and receive a full refund—after that or once work begins, fees are non-refundable.

Includes up to 2 revision rounds (or unlimited tweaks within 7 days of delivery) to ensure you’re happy with the final deliverable.

If we miss a guaranteed delivery deadline, you must notify us within 2 business days of the missed date. After reviewing, we may issue a credit (not a cash refund) equal to up to 50% of the affected service fee—at our sole discretion.

Free Trial: Cancel via your dashboard before day 8—no form needed.

Subscription Cancellation: Submit cancellation via dashboard or email support@hoorahonline.com.au at least 3 business days before renewal.

One-Off Build Cancellation: Email support@hoorahonline.com.au within 24 hours of purchase.

Missed Deadline Credit: Email support@hoorahonline.com.au within 2 business days of the promised date, including Order number and details.

Expect a response within 1 business day; credits applied within 5 business days of approval.