All work is delivered by senior Australian marketers and scoped in advance. Once time or resources have been allocated, fees are generally non-refundable, except where outlined below.

• Subscription fees are billed in advance and are non-refundable once a billing period has commenced.
• Cancellations must be requested at least three (3) business days prior to the next billing date to avoid renewal.
• Services continue until the end of the paid period. No pro-rata refunds apply.

This structure allows us to allocate senior resources fairly and consistently.

• One-off project fees are payable in full upon engagement.
• A 24-hour cooling-off period applies from the time of purchase, provided work has not commenced.
• Once work has started, fees become non-refundable, as time and resources are immediately committed.

Revisions and refinements are handled collaboratively and outlined as part of the agreed scope.

• If we fail to deliver a specifically agreed milestone by a confirmed deadline due to our error:
• You must notify us within two (2) business days of the missed deadline.
• Where appropriate, we may issue a service credit (not a cash refund), up to 50% of the affected service fee, at our discretion.

Credits are applied to future work and reflect our commitment to accountability without penalising resource allocation already incurred.

All requests must be submitted in writing via email to support@hoorahonline.com.au

, including:

• Your business name 
• The relevant service or project
• A brief explanation of the issue

We aim to respond within one (1) business day, with any approved credits applied within five (5) business days.

By engaging Hoorah Online, you acknowledge and agree to these terms. Outside the circumstances outlined above, refunds are not provided.

Our focus is on clear expectations, senior delivery, and fair commercial treatment — for both parties.